{"id":67138,"date":"2026-08-07T09:14:37","date_gmt":"2026-08-07T02:14:37","guid":{"rendered":"https:\/\/aws.cmctelecom.vn\/2026\/08\/07\/mobileye-giam-90-thoi-gian-xu-ly-ticket-nho-ai-agent-tren-amazon-bedrock\/"},"modified":"2026-08-07T14:30:46","modified_gmt":"2026-08-07T07:30:46","slug":"mobileye-giam-90-thoi-gian-xu-ly-ticket-nho-ai-agent-tren-amazon-bedrock","status":"publish","type":"post","link":"https:\/\/aws.cmctelecom.vn\/en\/2026\/08\/07\/mobileye-giam-90-thoi-gian-xu-ly-ticket-nho-ai-agent-tren-amazon-bedrock\/","title":{"rendered":"Mobileye gi\u1ea3m 90% th\u1eddi gian x\u1eed l\u00fd ticket nh\u1edd AI Agent tr\u00ean Amazon Bedrock AgentCore"},"content":{"rendered":"<p>Mobileye, c\u00f4ng ty ti\u00ean phong v\u1ec1 c\u00f4ng ngh\u1ec7 l\u00e1i xe t\u1ef1 h\u00e0nh, \u0111\u00e3 \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng Amazon Bedrock AgentCore \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t AI Support Agent (Agent AI h\u1ed7 tr\u1ee3). Gi\u1ea3i ph\u00e1p n\u00e0y gi\u00fap gi\u1ea3m 90% th\u1eddi gian ph\u1ea3n h\u1ed3i, t\u1ef1 \u0111\u1ed9ng h\u00f3a 66% l\u01b0\u1ee3ng ticket h\u1ed7 tr\u1ee3 n\u1ed9i b\u1ed9 v\u00e0 \u0111\u1ea1t \u0111\u1ed9 ch\u00ednh x\u00e1c tr\u00ean 95%, qua \u0111\u00f3 gi\u1ea3i ph\u00f3ng c\u00e1c k\u1ef9 s\u01b0 chuy\u00ean m\u00f4n kh\u1ecfi c\u00e1c t\u00e1c v\u1ee5 l\u1eb7p \u0111i l\u1eb7p l\u1ea1i v\u00e0 kh\u00f4ng c\u1ea7n qu\u1ea3n l\u00fd h\u1ea1 t\u1ea7ng.<\/p>\n<p>Th\u00e0nh c\u00f4ng n\u00e0y \u0111\u00e3 th\u00fac \u0111\u1ea9y Mobileye chuy\u1ec3n \u0111\u1ed5i AgentCore th\u00e0nh m\u1ed9t n\u1ec1n t\u1ea3ng t\u1ef1 ph\u1ee5c v\u1ee5, cho ph\u00e9p c\u00e1c nh\u00f3m trong to\u00e0n c\u00f4ng ty t\u1ef1 tri\u1ec3n khai c\u00e1c AI agent c\u1ee7a ri\u00eang m\u00ecnh. B\u00e0i vi\u1ebft n\u00e0y s\u1ebd ph\u00e2n t\u00edch c\u00e1ch Mobileye tri\u1ec3n khai gi\u1ea3i ph\u00e1p AI agent n\u00e0y, t\u1eeb vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1, th\u1eed nghi\u1ec7m (proof of concept) cho \u0111\u1ebfn ki\u1ebfn tr\u00fac hybrid k\u1ebft n\u1ed1i h\u1ec7 th\u1ed1ng on-premises v\u1edbi d\u1ecbch v\u1ee5 cloud c\u1ee7a AWS.<\/p>\n<h2>T\u1eeb n\u00fat th\u1eaft th\u1ee7 c\u00f4ng \u0111\u1ebfn h\u1ed7 tr\u1ee3 b\u1eb1ng AI<\/h2>\n<p>Khi pipeline thu th\u1eadp v\u00e0 x\u1eed l\u00fd d\u1eef li\u1ec7u c\u1ee7a Mobileye m\u1edf r\u1ed9ng, 66% s\u1ed1 ticket h\u1ed7 tr\u1ee3 l\u00e0 c\u00e1c y\u00eau c\u1ea7u ki\u1ec3m tra tr\u1ea1ng th\u00e1i th\u00f4ng th\u01b0\u1eddng. \u0110\u1ec3 x\u1eed l\u00fd m\u1ed7i y\u00eau c\u1ea7u, c\u00e1c k\u1ef9 s\u01b0 ph\u1ea3i th\u1ef1c hi\u1ec7n th\u1ee7 c\u00f4ng kho\u1ea3ng 15 c\u00fa nh\u1ea5p chu\u1ed9t qua nhi\u1ec1u h\u1ec7 th\u1ed1ng backend kh\u00e1c nhau. Quy tr\u00ecnh t\u1ed1n th\u1eddi gian n\u00e0y \u0111\u00e3 l\u00e0m c\u00e1c k\u1ef9 s\u01b0 c\u00f3 tay ngh\u1ec1 cao b\u1ecb sao l\u00e3ng kh\u1ecfi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, trong khi ng\u01b0\u1eddi d\u00f9ng n\u1ed9i b\u1ed9 ph\u1ea3i ch\u1edd \u0111\u1ee3i l\u00e2u h\u01a1n.<\/p>\n<p>C\u00e1c ph\u01b0\u01a1ng ph\u00e1p t\u1ef1 \u0111\u1ed9ng h\u00f3a truy\u1ec1n th\u1ed1ng nh\u01b0 k\u1ecbch b\u1ea3n (scripting), quy tr\u00ecnh c\u00f4ng vi\u1ec7c t\u0129nh v\u00e0 c\u00e2y quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean quy t\u1eafc \u0111\u00e3 t\u1ecf ra kh\u00f4ng hi\u1ec7u qu\u1ea3. Ch\u00fang c\u00f3 th\u1ec3 x\u1eed l\u00fd c\u00e1c truy v\u1ea5n c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c nh\u01b0ng thi\u1ebfu kh\u1ea3 n\u0103ng hi\u1ec3u ng\u1eef c\u1ea3nh c\u1ea7n thi\u1ebft \u0111\u1ec3 di\u1ec5n gi\u1ea3i s\u1ef1 \u0111a d\u1ea1ng c\u1ee7a c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 trong th\u1ef1c t\u1ebf. V\u00ec v\u1eady, \u0111\u1ed9i ng\u0169 \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh x\u00e2y d\u1ef1ng m\u1ed9t AI agent c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u ng\u1eef c\u1ea3nh v\u00e0 th\u00edch \u1ee9ng v\u1edbi c\u00e1c d\u1ea1ng truy v\u1ea5n kh\u00e1c nhau.<\/p>\n<h2>Th\u1eed nghi\u1ec7m v\u00e0 l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p<\/h2>\n<p>Tr\u01b0\u1edbc khi tri\u1ec3n khai to\u00e0n di\u1ec7n, \u0111\u1ed9i ng\u0169 c\u1ee7a Mobileye \u0111\u00e3 ti\u1ebfn h\u00e0nh m\u1ed9t bu\u1ed5i th\u1eed nghi\u1ec7m (proof of concept &#8211; PoC) v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ea1t \u0111\u1ed9 ch\u00ednh x\u00e1c 95% trong vi\u1ec7c ph\u00e2n lo\u1ea1i ticket v\u00e0 th\u1eddi gian ph\u1ea3n h\u1ed3i d\u01b0\u1edbi 2 ph\u00fat.<\/p>\n<p>Agent n\u00e0y s\u1eed d\u1ee5ng c\u00e1c foundation model c\u1ee7a Anthropic Claude, \u0111\u01b0\u1ee3c truy c\u1eadp th\u00f4ng qua LLM Gateway n\u1ed9i b\u1ed9 c\u1ee7a Mobileye, cung c\u1ea5p quy\u1ec1n truy c\u1eadp c\u00f3 qu\u1ea3n tr\u1ecb v\u00e0 gi\u1edbi h\u1ea1n v\u00e0o c\u00e1c m\u00f4 h\u00ecnh tr\u00ean <a href=\"https:\/\/aws.amazon.com\/bedrock\/\">Amazon Bedrock<\/a>. Y\u1ebfu t\u1ed1 then ch\u1ed1t l\u00e0 Model Context Protocol (MCP), cho ph\u00e9p agent truy c\u1eadp real-time v\u00e0o c\u00e1c API c\u1ee7a n\u1ec1n t\u1ea3ng x\u1eed l\u00fd d\u1eef li\u1ec7u, gi\u00fap n\u00f3 truy v\u1ea5n tr\u1ea1ng th\u00e1i, l\u1ea5y log x\u1eed l\u00fd v\u00e0 th\u00f4ng tin ch\u1ea9n \u0111o\u00e1n trong qu\u00e1 tr\u00ecnh inference.<\/p>\n<p>Sau khi PoC th\u00e0nh c\u00f4ng, Mobileye c\u1ea7n \u0111\u01b0a agent v\u00e0o v\u1eadn h\u00e0nh ch\u00ednh th\u1ee9c. H\u1ecd \u0111\u00e3 ch\u1ecdn Amazon Bedrock AgentCore, m\u1ed9t n\u1ec1n t\u1ea3ng \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd ho\u00e0n to\u00e0n \u0111\u1ec3 x\u00e2y d\u1ef1ng, k\u1ebft n\u1ed1i v\u00e0 t\u1ed1i \u01b0u h\u00f3a c\u00e1c AI agent \u1edf quy m\u00f4 l\u1edbn. Quy\u1ebft \u0111\u1ecbnh n\u00e0y d\u1ef1a tr\u00ean n\u0103m y\u1ebfu t\u1ed1 ch\u00ednh:<\/p>\n<ul>\n<li><strong>H\u1ea1 t\u1ea7ng Serverless:<\/strong> S\u1eb5n s\u00e0ng cho c\u00e1c workload c\u1ea5p doanh nghi\u1ec7p.<\/li>\n<li><strong>Th\u1eddi gian gi\u1ea3i quy\u1ebft nhanh:<\/strong> Gi\u1ea3m \u0111\u00e1ng k\u1ec3 th\u1eddi gian x\u1eed l\u00fd c\u00e1c y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3.<\/li>\n<li><strong>T\u00edch h\u1ee3p s\u1eb5n Observability:<\/strong> Cung c\u1ea5p kh\u1ea3 n\u0103ng quan s\u00e1t to\u00e0n di\u1ec7n.<\/li>\n<li><strong>H\u1ed7 tr\u1ee3 nhi\u1ec1u framework:<\/strong> T\u01b0\u01a1ng th\u00edch v\u1edbi nhi\u1ec1u agentic framework.<\/li>\n<li><strong>Ki\u1ebfn tr\u00fac Hybrid:<\/strong> D\u1ec5 d\u00e0ng t\u00edch h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng ticketing on-premises hi\u1ec7n c\u00f3.<\/li>\n<\/ul>\n<h2>Ki\u1ebfn tr\u00fac s\u1ea3n xu\u1ea5t: C\u1ea7u n\u1ed1i gi\u1eefa on-premise v\u00e0 cloud<\/h2>\n<p>Sau PoC, Mobileye \u0111\u00e3 chuy\u1ec3n sang s\u1ea3n xu\u1ea5t v\u1edbi m\u1ed9t ki\u1ebfn tr\u00fac hybrid ph\u1ee9c t\u1ea1p, ph\u00e2n \u0111\u1ecbnh r\u00f5 vai tr\u00f2 c\u1ee7a c\u00e1c th\u00e0nh ph\u1ea7n trong hai m\u00f4i tr\u01b0\u1eddng on-premises v\u00e0 AWS cloud.<\/p>\n<figure class=\"wp-block-image size-large aligncenter\" style=\"text-align:center;margin:1.5em 0;\">\n<img decoding=\"async\" data-src=\"https:\/\/aws.cmctelecom.vn\/wp-content\/uploads\/2026\/08\/b0a9d66ce5.png\" alt=\"S\u01a1 \u0111\u1ed3 ki\u1ebfn tr\u00fac t\u1ed5ng quan c\u1ee7a Mobileye Support Agent\" style=\"--smush-placeholder-width: 979px; --smush-placeholder-aspect-ratio: 979\/447;border-radius:8px;border:1px solid #e5e7eb;max-width:100%;max-height:560px;width:auto;height:auto;display:inline-block;\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\"><br \/>\n<\/figure>\n<p>Lu\u1ed3ng c\u00f4ng vi\u1ec7c t\u1ef1 \u0111\u1ed9ng di\u1ec5n ra theo quy tr\u00ecnh b\u1ed1n b\u01b0\u1edbc:<\/p>\n<ol>\n<li><strong>Local Orchestrator<\/strong> (b\u1ed9 \u0111i\u1ec1u ph\u1ed1i c\u1ee5c b\u1ed9) tr\u00edch xu\u1ea5t c\u00e1c ticket m\u1edbi v\u00e0 g\u1eedi ch\u00fang \u0111\u1ebfn AI Support Agent ch\u1ea1y tr\u00ean AgentCore Runtime.<\/li>\n<li><strong>AI Support Agent<\/strong> x\u1eed l\u00fd to\u00e0n b\u1ed9 ticket: ph\u00e2n lo\u1ea1i y\u00eau c\u1ea7u, truy v\u1ea5n h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t live th\u00f4ng qua MCP Server \u0111\u1ec3 l\u1ea5y d\u1eef li\u1ec7u real-time, v\u00e0 truy c\u1eadp Claude th\u00f4ng qua AI LLM Gateway \u0111\u1ec3 t\u1ea1o ra m\u1ed9t ph\u1ea3n h\u1ed3i ho\u00e0n ch\u1ec9nh.<\/li>\n<li><strong>Local Orchestrator<\/strong> nh\u1eadn ph\u1ea3n h\u1ed3i \u0111\u00e3 ho\u00e0n th\u00e0nh v\u00e0 \u0111\u0103ng l\u1ea1i v\u00e0o h\u1ec7 th\u1ed1ng Ticketing n\u1ed9i b\u1ed9 v\u1edbi c\u00e1c b\u00ecnh lu\u1eadn v\u00e0 nh\u00e3n ph\u00f9 h\u1ee3p.<\/li>\n<li><strong>AgentCore Observability<\/strong> ghi l\u1ea1i ho\u1ea1t \u0111\u1ed9ng c\u1ee7a agent\u2014ch\u1ec9 s\u1ed1 phi\u00ean, latency, l\u01b0\u1ee3ng token s\u1eed d\u1ee5ng v\u00e0 c\u00e1c trace\u2014\u0111\u1ec3 gi\u00e1m s\u00e1t v\u00e0 g\u1ee1 l\u1ed7i li\u00ean t\u1ee5c.<\/li>\n<\/ol>\n<h2>K\u1ebft qu\u1ea3 \u1ea5n t\u01b0\u1ee3ng v\u00e0 l\u1ee3i \u00edch chi\u1ebfn l\u01b0\u1ee3c<\/h2>\n<p>Vi\u1ec7c tri\u1ec3n khai AI Support Agent tr\u00ean AgentCore \u0111\u00e3 mang l\u1ea1i nh\u1eefng k\u1ebft qu\u1ea3 v\u01b0\u1ee3t ngo\u00e0i mong \u0111\u1ee3i:<\/p>\n<ul>\n<li><strong>T\u1ef7 l\u1ec7 th\u00e0nh c\u00f4ng chung:<\/strong> 98% (v\u01b0\u1ee3t m\u1ee5c ti\u00eau 95% ban \u0111\u1ea7u).<\/li>\n<li><strong>Th\u1eddi gian ph\u1ea3n h\u1ed3i:<\/strong> Gi\u1ea3m t\u1eeb v\u00e0i gi\u1edd xu\u1ed1ng c\u00f2n ~1 ph\u00fat (c\u1ea3i thi\u1ec7n 90%).<\/li>\n<li><strong>Kh\u1ed1i l\u01b0\u1ee3ng h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng h\u00f3a:<\/strong> 66% t\u1ed5ng kh\u1ed1i l\u01b0\u1ee3ng ticket.<\/li>\n<li><strong>Th\u00f4ng l\u01b0\u1ee3ng h\u00e0ng th\u00e1ng:<\/strong> X\u1eed l\u00fd h\u01a1n 100 ticket.<\/li>\n<\/ul>\n<p>L\u1ee3i \u00edch chi\u1ebfn l\u01b0\u1ee3c l\u1edbn nh\u1ea5t l\u00e0 c\u00e1c k\u1ef9 s\u01b0 h\u1ed7 tr\u1ee3 \u0111\u01b0\u1ee3c gi\u1ea3i ph\u00f3ng \u0111\u1ec3 t\u1eadp trung v\u00e0o c\u00f4ng vi\u1ec7c ph\u1ee9c t\u1ea1p h\u01a1n. \u0110\u1ed9i ng\u0169 c\u0169ng kh\u00f4ng ph\u1ea3i t\u1ef1 x\u00e2y d\u1ef1ng h\u1ea1 t\u1ea7ng v\u00ec AgentCore \u0111\u00e3 cung c\u1ea5p s\u1eb5n.<\/p>\n<blockquote>\n<p>\u201cAmazon Bedrock AgentCore \u0111\u00e3 cho ph\u00e9p ch\u00fang t\u00f4i x\u00e2y d\u1ef1ng m\u1ed9t AI agent c\u1ea5p s\u1ea3n xu\u1ea5t, mang l\u1ea1i gi\u00e1 tr\u1ecb kinh doanh c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c trong khi v\u1eabn duy tr\u00ec c\u00e1c ti\u00eau chu\u1ea9n b\u1ea3o m\u1eadt v\u00e0 v\u1eadn h\u00e0nh m\u00e0 doanh nghi\u1ec7p c\u1ee7a ch\u00fang t\u00f4i y\u00eau c\u1ea7u. AI Support Agent \u0111\u00e3 thay \u0111\u1ed5i ho\u1ea1t \u0111\u1ed9ng h\u1ed7 tr\u1ee3 c\u1ee7a ch\u00fang t\u00f4i, ti\u1ebft ki\u1ec7m h\u00e0ng tr\u0103m gi\u1edd cho c\u00e1c k\u1ef9 s\u01b0 v\u00e0 gi\u1ea3i ph\u00f3ng h\u1ecd \u0111\u1ec3 t\u1eadp trung v\u00e0o nh\u1eefng g\u00ec h\u1ecd l\u00e0m t\u1ed1t nh\u1ea5t.\u201d<br \/>\n\u2013 <strong>Shay Margalit<\/strong>, Principal Engineer, Mobileye<\/p>\n<\/blockquote>\n<h2>M\u1edf r\u1ed9ng t\u1ea7m nh\u00ecn: T\u1eeb m\u1ed9t agent \u0111\u1ebfn n\u1ec1n t\u1ea3ng cho to\u00e0n doanh nghi\u1ec7p<\/h2>\n<p>V\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a AI Support Agent, Mobileye \u0111\u00e3 x\u00e2y d\u1ef1ng m\u1ed9t n\u1ec1n t\u1ea3ng tri\u1ec3n khai agent n\u1ed9i b\u1ed9. D\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd n\u00e0y cho ph\u00e9p c\u00e1c l\u1eadp tr\u00ecnh vi\u00ean c\u1ee7a Mobileye tri\u1ec3n khai c\u00e1c AI agent c\u1ea5p s\u1ea3n xu\u1ea5t m\u00e0 kh\u00f4ng c\u1ea7n chuy\u00ean m\u00f4n v\u1ec1 AWS hay quy\u1ec1n truy c\u1eadp v\u00e0o cloud.<\/p>\n<p>Qu\u00e1 tr\u00ecnh tri\u1ec3n khai \u0111\u01b0\u1ee3c \u0111\u01a1n gi\u1ea3n h\u00f3a t\u1ed1i \u0111a. C\u00e1c nh\u00f3m ch\u1ec9 c\u1ea7n cung c\u1ea5p m\u00e3 agent v\u00e0 ch\u1ec9 \u0111\u1ecbnh c\u00e1c t\u00ednh n\u0103ng AgentCore c\u1ea7n thi\u1ebft. \u0110\u1ed9i ng\u0169 Cloud Infra s\u1ebd c\u1ea5p ph\u00e1t to\u00e0n b\u1ed9 h\u1ea1 t\u1ea7ng c\u1ea7n thi\u1ebft. Vi\u1ec7c tri\u1ec3n khai ch\u1ec9 c\u1ea7n m\u1ed9t l\u1ec7nh duy nh\u1ea5t: <code>agentcore deploy<\/code>.<\/p>\n<p>Nh\u1eefng g\u00ec b\u1eaft \u0111\u1ea7u nh\u01b0 m\u1ed9t PoC \u0111\u01a1n l\u1ebb \u0111\u00e3 ph\u00e1t tri\u1ec3n th\u00e0nh m\u1ed9t n\u1ec1n t\u1ea3ng to\u00e0n doanh nghi\u1ec7p, n\u01a1i c\u00e1c nh\u00f3m c\u00f3 th\u1ec3 tri\u1ec3n khai c\u00e1c agent an to\u00e0n, \u0111\u01b0\u1ee3c gi\u00e1m s\u00e1t v\u00e0 theo d\u00f5i chi ph\u00ed ch\u1ec9 trong v\u00e0i ph\u00fat thay v\u00ec v\u00e0i tu\u1ea7n. C\u00e2u chuy\u1ec7n c\u1ee7a Mobileye cho th\u1ea5y con \u0111\u01b0\u1eddng t\u1eeb quy tr\u00ecnh th\u1ee7 c\u00f4ng \u0111\u1ebfn t\u1ef1 \u0111\u1ed9ng h\u00f3a th\u00f4ng minh c\u00f3 th\u1ec3 ng\u1eafn h\u01a1n ch\u00fang ta ngh\u0129, v\u00e0 k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 phi th\u01b0\u1eddng.<\/p>","protected":false},"excerpt":{"rendered":"<p>Mobileye, c\u00f4ng ty ti\u00ean phong v\u1ec1 c\u00f4ng ngh\u1ec7 l\u00e1i xe t\u1ef1 h\u00e0nh, \u0111\u00e3 \u1ee9ng d\u1ee5ng th\u00e0nh c\u00f4ng Amazon Bedrock AgentCore \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t AI Support Agent (Agent AI h\u1ed7 tr\u1ee3). 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